What We Do
Assessment of Digital Systems
We translate the Digital innovations allowing you to understand the benefits, value and outcomes.
Organisations are fearful of innovations, because most of the time they don’t understand how they can help and what they actually do.
We undertake extensive assessments, based on specific criteria, so you can make an informative decision on what is the right innovation for your service, budget, organisational culture, environment and capacity.
Stakeholder Engagement
90% of the successful implementation is based on successful engagement, digital inclusion and meaningful communications.
We map and structure your stakeholder community, gather their view through various events and channels, understand all users’ needs and who else will have a voice in this journey.
The professional experience is key to success and socialising their views reinforces adoption. They all need special attention and we know how important is to connect with the stakeholders at the very beginning.
Mobilisation
We mobilise the Digital solutions using bespoke strategies, based on creating a positive ripple effect.
We curate that, through identifying and supporting Champions to inspire the others. Our mobilisation plans depend on your operational flow, digital maturity, staff motivation, digital inclusion.
We invest significant time in understanding you people, current processes and strengths, as well as your challenges.
Patient Engagement
Clear consistent messaging about the benefits and busting myths around complexity, access digital inclusion and maturity.
This approach shapes a simple to understand narrative for the users across the patient population. We devise and deliver the most appropriate engagement and promotional strategy.
We continually talk to your patient groups and use all appropriate social and traditional media to create that strong user community.
Active drive of uptake
Implementation is only the start of the digital journey. Increasing uptake requires sustained engagement through targeted special events, focusing on user experience and positive feedback. Enhanced awareness and education showing the bigger impact of the digital journey is key.
Specific strategies include involving local influencers, reinforcing success stories and affirming simplicity and ease of use. We ensure congruence of messaging and communications with local and national campaigns.
Reporting and BI
Measuring value and outcomes will allow strong evaluation and continued investment.
We help define outcomes for the various project stages at the start of the innovation programme.
We help with you understand “What good looks like?” by forming success criteria for the innovation with appropriate BI and reporting, working with the evaluation team.
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